Terms and Conditions

Booking and Cancellation of Sessions

Bookings are made online. Payment must be in full and paid at the time of booking. Cancellations and amendments can only be addressed in writing (via email to info@thecraftyardtotnes.co.uk).

Classes are booked on a first-come first-served basis. A waiting list facility will be established for every oversubscribed class. Participants selected to attend a class from the waiting list will be subject to these Terms and Conditions.

Classes with Young People

The Clay Yard provides a safe environment for access to the studio. It is generally recommended that children from the age of 8 are able and capable to work under adult supervision. Children under the age of 8 can attend only with exception and requests should be made in writing to Alison on info@thecraftyardtotnes.co.uk prior to booking. For more information on preparedness and safety for working with young children please click Safety and Young People.

Parents and carers are asked to ensure that they are available for contact throughout the session and that they arrive 10-15 minutes before the end of their session to collect children.

Collection and Identification of Work

All work is be clearly marked and identifiable by the studio. Notification (usually within 3-4 weeks) will be sent with a link to a pickup booking system. Postage of work is offered at £15 per 1kg of work - The Craft Yard team aims to package work appropriate for posting but can not take any responsibility for breakages during delivery or lost parcels. Please contact Alison on info@thecraftyardtotnes.co.uk should you have an issue with the receipt of your work.

Refunds

No refunds or transfers will be offered for workshop, studio space, outreach or class spaces cancelled by participants within 2 weeks/14 days of a booked event. If a cancellation is notified earlier than 2 weeks prior to a booked event The Craft Yard will endeavour to backfill the place. If this is possible we will then refund your fee, less any costs incurred.

In the event of a class or workshop or booked studio space being cancelled by The Craft Yard, participants will be given the option of a refund or (where applicable) a transfer to a new date/booking.

Force Majeure (an extraordinary event or circumstance beyond our control causing disruption to business)

In the event of last-minute cancellations of cancellations mid-course or workshop we will always endeavour to offer refunds to participants. These refunds will be calculated on a pro-rata basis less any non-recoverable cost associated with planning and staging the event.

Complaints Policy

If you are dissatisfied with any aspect of our work/products, please get in touch at info@thecraftyardtotnes.co.uk and we will do our very best to resolve the matter. We will commit to responding to all enquiries as soon as possible and always within 14 days.

14 day cooling off period.

You can cancel your order up to 14 days after making the order in the case of goods, up to 14 days after your order is delivered. Should the course start within the 14 day cool-off period the usual refund policy will apply.